1. What is the best time to book a polar expedition?
We recommend booking several months in advance to secure your spot, as our trips tend to fill up quickly.
2. What should I pack for the trip?
We recommend packing warm and waterproof clothing, including thermal layers, a windproof jacket, gloves, a hat, and sturdy boots. We will provide you with a more detailed packing list once your booking is confirmed.
3. Is prior experience required for the activities?
No prior experience is required for most activities, except for ski touring, which requires a good level of skiing ability. Our team of guides and crew members will provide all the necessary training and safety instructions before each activity.
4. What languages do the guides speak?
Our guides speak English and French fluently. In some cases, we may have guides who speak other languages, depending on the expedition. If you have specific language needs, please let us know in advance.
5. Are the expeditions family-friendly?
Yes, our expeditions are suitable for families. However, we recommend that children be at least 10 years old, and some activities may have age restrictions for safety reasons.
6. What is included in the price of the expedition?
The price of the expedition includes accommodation on the boat, all meals, activities, and guided excursions. Flights, personal insurance, and personal expenses are not included.
7. Can I cancel or modify my booking?
Yes, you can cancel or modify your booking under certain conditions. Please refer to our Terms and Conditions policy for more details, or contact us directly for assistance.
8. What forms of payment do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and bank transfers. All transactions are secured and encrypted for your safety.
9. Do I need travel insurance?
Yes, we strongly recommend that all participants have travel insurance that covers medical emergencies, trip cancellations, and accidents. Please ensure that your insurance policy covers the specific destinations and activities of the expedition.
10. How do I get to the departure point?
We will provide detailed instructions on how to reach the departure point once your booking is confirmed. In most cases, you will need to fly to a nearby airport, and we can help you to arrange transfers if necessary.